Official Specifications
Role Overview & Mandate
Executive Summary
Wholesale Account Manager JOB PURPOSE In line with the F&B vision and mission, the...
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Wholesale Account Manager
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager works in synergy with the Business Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our Clients. Through a keen sense of business acumen, the Account Manager is responsible for supporting the Business Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Business Manager, they will need to step up and support with the day to day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team: the Account Manager guides their team towards achieving results and developing individual talents.
- Alongside the Business Manager they will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
- Partners with Business Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
- Shares the brand vision and the business challenges, gives meaning and empowerment to the team while holding them accountable
Business developer: the Account Manager embodies an entrepreneurial spirit.
- Works in harmony with the Business Manager in building CHANEL’s portfolio of Clients through data capture in line with the brands expectations
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a Business Manager takes responsibility for staff Rota’s, including day-to-day operational zoning to ensure floor coverage and optimal Client experience
- Supports the Business Manager in communicating retail and collateral stock needs to all necessary parties
- Has a solid understanding of the business environment
- Works with Business Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Account Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made Client experiences, personalised for each visit and each Client, using the CHANEL experience ritual and build long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Facilitates the resolution of Client service complaints with a holistic approach so that each Client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a Chanel Client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the counter and guarantees that the business remains clean, tidy and welcoming at all times
CHANEL ambassador: the Account Manager embodies the values of the brand.
- CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with Clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Implements and ensures respect of the uniform and grooming guidelines at all times
SKILL SETS
Leadership and Management skills
- Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
- Relationships-focused: Collaborative, partnering and influencing skills
- Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
- Performance minded and decisive, strive for continuous improvement
Soft skills
- Posture and communication skills: Verbal and written communication, story telling
- Curious, personal agility, continuous learner
- Self-awareness, self-confidence, and self-control/stress management
- Enthusiasm, energy and motivation
- Trustworthy with integrity/ethics
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