Official Specifications
Role Overview & Mandate
Executive Summary
Posted 10-May-2023 Service line GWS Segment...
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Posted
10-May-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Consulting
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
OB DESCRIPTION
Job Title: Project Delivery Manager (aka Program Manager)
JOB SUMMARY
The Project Delivery Manager (PDM) will manage multiple projects as part of the over-arching Microsoft Programme of work, the candidate will be accountable for overall success of project delivery (from initial project strategy including the review of Real Estate Options, through design, procurement, construction oversight and project close out). This role will oversee ongoing projects within region and help initiate new projects in support of Microsoft’s business goals and objectives.
The PDM will typically oversee locally procured Project Managers from a stable of Microsoft approved companies in the provision of programme planning, budgeting, and input into the Project Expenditure Request (PER). The candidate would subsequently monitor and ensure the work scope in the PER and other related operational policies and procedures are adhered to for the assigned projects.
The candidate would be expected to progress other non-project specific initiatives that are associated with the Project Delivery Management on the Microsoft Account.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Responsible for selecting and managing Tier 1 partners and aligning success of Tier 1 partners with the Integrator success criteria, including the on-boarding from the approved stable of Tier 1 suppliers.
- Responsible for the creation and/or co-development of the Project Charter and subsequent Project Expenditure Request (PER) – including lease commitments, construction budgeting & schedule.
- Responsible for the overall management of the project process, including development of the project brief, cost planning, procurement of Tier 2 suppliers and products and production of associated contract documentation.
- Responsible for stakeholder management of third parties, including IT, AV, Security and Workplace strategy teams.
- Provide oversight and management accountability for the delivery of Project scope, schedule, and budget in accordance with approved PERs.
- Develop annual resourcing strategy for planned projects and follow through with quarterly updates.
- Promote efficient and consistent client communication.
- Provide guidelines (playbook) for project delivery to Tier 1 partners and ensuring design standards are applied by Tier 1 PM firms
- Manage performance of Tier 1 PM firms including participation in quarterly reviews
- Maintain governance against Microsoft process and procedures including CBRE Playbook at all times
- Perform duties in line with the ‘Statement of Work for Integrator Services’/Master Services
Agreement
- Collect and report KPI and benchmark data.
- Provide oversight for Change Management activities in region.
- Propose & seek approval for process improvement from Global Workplace Strategy team and provide feedback.
- Interface and collaborate with the Global Finance Group to consolidate the CapEx and OpEx budgets for planned transactions and projects in region.
- Interface with CBRE Strategy, TM, FM and Lease Admin teams.
- Develop and operationalize innovations and improvement measures to contribute to the overall programme.
- Proportional input to the over-arching savings target for the Account
- Other ad hoc duties as required
- The role does involve travel across EMEA
ESSENTIAL SKILLS include the following:
- Highly accountable
- Client side programme and project management experience
- Experience with involvement on complex corporate projects, with an occupier focus
- Corporate fit out experience
- Understanding of real estate service lines, including transaction management, project management and facilities management.
- Understanding of real estate support functions, including Sourcing, Finance, HR and Technology.
- Strong communication and facilitation skills
- Strong analytical and organizational skills
- Leadership capabilities
- Client relationship management skills
- Ability to manage multiple projects (12-15) and coordinate appropriately with various service lines, stakeholders and other CBRE team members.
- Corporate Organisational Change Management experience
SUPERVISORY RESPONSIBILITIES
- Management and leadership of vendors inc. Architect, Engineers, Contractors etc… essential
- Line Management of internal team resources is preferred but not essential
QUALIFICATIONS, EDUCATION and EXPERIENCE
- Degree in relevant subject
- Previous experience of working within the technology sector
- Significant experience within project & programme management (min 5 years post graduate experience).
- Corporate occupier experience
- Previous experience of working within Global account with a US based/led team
- Service provider management
- Experience from within a client organization; either as an employee or secondee.
- International work experience in EMEA and/ or beyond
- Experience with involvement on complex corporate projects
- Experience of being involved in pitching to prospective clients
- Experience of managing projects to the value of $10m
COMMUNICATION SKILLS
- Ability to comprehend, analyse and interpret complex business documents.
- Ability to respond effectively to highly sensitive issues.
- Ability to write reports and articles using distinctive style.
- Ability to make effective and persuasive presentations on complex topics to employees, clients, management and/or public groups.
- Ability to motivate and negotiate effectively with key employees, management, and client groups to take desired action.
- Fluency in one or more languages will be an advantage but not a pre-requisite
FINANCIAL & COMMERCIAL ACUMEN
The successful candidate will require a practical working knowledge of the financial terms and principles that are associated with Corporate Occupier fit out projects. An ability to review and analyse complex financial/ business reports/ data and develop innovative solutions, as well as experience in conducting analysis/ due diligence in terms of contract negotiation
REASONING ABILITY
- Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
- Requires a sound level of analytical and quantitative skills
PERSON SPECIFICATION (other skills and/or abilities which would be considered an advantage include):
Adaptable
- Able to manage and deliver against multiple demands in a matrix environment
- Ability to influence at a senior level
- Able to manage upwards within the internal and client organization
- Assertiveness
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting department deadlines. Errors in judgement may cause long-term impact to co-workers, supervisor, department and/or line of business.
DISCLAIMER
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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