Role Overview & Mandate
Executive Summary
Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to...
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Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.
We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.
We're not your typical start-up, and we don't want typical candidates either. If you're an out-of-the-box thinker, a trendsetter, a risk-taker, and passionate about making a difference in the world, and be a part of building something extraordinary – keep on reading!
As a Fulfilment & Warehouse Manager, you will...
- Work closely with the pharmacy team to make sure we are able to fulfil high volumes of customer orders
- Be responsible for key operational procedures and maintaining plans, including health, safety and fire risk
- Own packing and warehouse-level metrics & manage a team to meet fulfilment KPIs
- Manage site stock and consumables, including receiving, dispatch and organisation
- Lead a team of warehouse & packing assistants to deliver a first-class service to patients
- Work closely with HQ supply chain team (abroad & locally) to manage inventory, including owning the stocktake processes on site
- Standardise palletisation and storage practices
- Identify operational bottlenecks in the warehouse and bring these to the surface
- Ensure that improving our patients' experience is at the forefront of how you operate
Your Experience
Requirements:
- 2+ years' experience managing and scaling a warehouse and team
- Expert knowledge of best practice warehouse operations, systems, and processes
- Understanding of the compliance landscape related to warehousing (in a regulated industry)
Bonus points for:
- Diploma in Warehousing and Storage, or equivalent training and/or experience
- Experienced in handling legally-restricted products (e.g. medicines or food)
- Experience of setting up/fitting out a new warehouse and/or fulfilment operation
About you:
- Safety-focused - you proactively manage risk and maintain compliance.
- Customer obsessed - you are driven to deliver an exceptional customer experience.
- Reliable - we can put our trust in you to deliver high-quality work on time.
- A can-do attitude - incredible attention to detail and a true problem solver.
- Comfortable with ambiguity - quick to learn new business models, deliver to tight timelines, and operate in a fast-paced and changing environment.
Why Join Us?
How we work:
Things move quickly here. We like to set goals with the mindset that if we hit them all we haven't challenged ourselves enough. You'll be surrounded by a world-class team who are obsessed with three things:
- The health and wellbeing of the average person
- Creating personalised, engaging, convenient user-experiences
- Making healthcare fun and interesting (because it is)
The organisation is flat and decision-making happens regularly and rapidly at every level of the org. We believe too many cooks spoil the broth and ultimately people are given the freedom to make decisions and learn from the journey. Ultimately, we believe ideas are cheap and execution is more important than anything.
Why You'll Thrive:
- Be on the UK launch team of a fast-growing startup with proven traction in other markets and significant venture capital funding.
- See the meaningful impact of your work on tens of thousands of actual patients
- Work alongside a diverse team of leaders in their field.
- Make a difference, and work within a company that is on a mission to help people lead happier and healthier lives.
