Community Library Assistant, Cambridge City

We are looking for an enthusiastic and versatile person to help us shape the future of Cambridgeshire Libraries. We maintain a high quality public library service, working in partnership with a range of other organizations and community groups.

Our Community Library Assistants are the first point of contact for members of the public who are visiting and using our Libraries, and consequently the role is varied and allows staff to develop many different skills.

This role is based at Central Library, Cambridge, however you must be able to travel to any of the other Libraries within the District.

We want to recognise and celebrate the diversity of our local communities and be responsive to their needs. We also want to ensure that we are a fair and equitable employer, striving to achieve a diverse workforce that has the ability to understand, communicate and interact with people across cultures. We therefore encourage applications from all areas of our community.

Interviews will be held at Central Library, Cambridge on Wednesday 5th April.

If you would like any further information about this vacancy, please call 0345 045 5225.

• Providing friendly, efficient, customer-facing, front-line public services to users of Cambridgeshire Libraries.
• Contributing to and promoting the library offer.
• Supporting library events and activities.
• Supporting the wider aims and objectives of the service by assisting in delivery of partnership initiatives and outreach work.
• Deliver the UK Visa and Immigration Biometrics verification service which we offer at Cambridge Central Library, for which training will be given.

Please refer to the attached job description for further details about the role.

Please note that this post requires the post holder to be mobile and able to work in any of the libraries identified within the hub and cluster.

The successful candidate will have a flair for working with people, able to create a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, be quick and efficient, and enjoy working under pressure.

The candidate will be passionate about what public libraries can offer, and able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.

Please note: all applications must be made online and we cannot accept CVs. When writing the personal statement, you should refer to the Person Specification within the Job Description and give specific examples to demonstrate how you meet the criteria.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme