PDCS Administrator

We are currently looking to recruit an enthusiastic and motivated Administrator, to provide administrative support for the Personality Disorder Community Service based at 17 Bridge Street, in Peterborough.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs, then we want to hear from you.

We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust. If you meet the eligibility criteria there will be the opportunity to complete an Apprenticeship qualification in Business and Administration. As part of the apprenticeship, you will achieve a national recognised qualification and gain experience in administration in a health care setting.

The post holder will be required to provide a comprehensive administrative service supporting the existing team administrators as well as a range of clinical staff. Duties will include shared reception duties, booking appointments for clinicians and with patients over the telephone, processing referrals, maintaining waiting lists, typing of minutes, ordering stationery and other general administrative duties.

We are looking for someone with strong administrative skills including strong IT and knowledge of Teams. You will also have excellent communication skills, including experience of dealing with difficult and sometimes upsetting calls and discussions. We have a large supportive team and require someone who has experience of working in a busy office / clinical setting.

Our team is based in Peterborough, but the post holder will be required to travel occasionally to our other sites at Cambridge, Huntingdon and Wisbech, and also to monthly team meetings at Brampton.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please refer to the attached job description and person specification for full details of responsibilities.

• Typing of letters, summaries and reports, if appropriate.
• Ensuring good customer service by providing a professional and effective service by dealing with queries from professionals, service users, carers or staff in person or on the telephone.
• Take accurate messages and ensure these are passed on to the appropriate people.
• Organise appointments as directed.
• Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
• Monitor and maintain the departments admin stocks.
• Arrange meetings as and when required.
• Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
• Take calls from clients who may have self harmed or be in crisis.
• Minute multi-professional meetings which may have distressing content.