Support Engineer

Location: Telford

Contract type: Permanent, Full Time

Working hours: 42 hours per week across varied shifts

Salary: £26,935 rising to £28,525 once fully trained - plus additional pay for overtime, standby & monthly performance pay based on customer feedback

Setting the standards all of our customers will love and others will aspire to

At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

About the Role

Working as part of a team and assisting the Team Leader, you’ll be responsible for attending gas escapes and carrying out appropriate repairs. You’ll need to have exceptional customer service skills, be extremely enthusiastic and have the ability to promote safe working practice, whilst driving efficiency and maintaining compliant ways of working.

Your day to day duties will include:

• Assisting the Team Leader
• Attending gas leaks
• Groundwork
• Excavations and reinstatements
• Utilising appropriate signing, lighting and guarding
• Ensuring cable avoidance
• Delivering equipment and tools where required
• Patrol and plant protection
• Working on deep excavations up to 2.5m
• Working on a standby rota system

About You

We’re looking for people who act with pride, purpose and ownership to join our team, along with:

• A full valid UK driving licence
• Flexibility in their working hours
• Good communication skills verbal and written as you will be dealing with both internal and external stakeholders
• Experience of team working
• The ability to successfully prioritise and handle multiple tasks
• The ability to manage their own workload
• NC01 qualification and relevant experience is desirable, however not essential

What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

• Funding and support towards completing qualifications

• Ample opportunity for progression within the business

• Mentoring and guidance opportunities

As a company, we are working flexibly, if this is something that you are interested in then please don’t hesitate to contact us to discuss.

Benefits

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

• 25 days holiday, statutory days, option to buy more

• Competitive salary with fantastic career prospects

• Pension Scheme – double match up to 12%

• Opportunity to earn an annual bonus

• Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurance and healthcare packages

• My Offers membership card – offering discounts and savings from hundreds of retailers

• Support with financial wellbeing

• Access to our Occupational Health Services

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it.

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is not only good for us as individuals but also enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.