Role Overview & Mandate
Executive Summary
Calling all pioneers and mavericks: find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers...
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Calling all pioneers and mavericks: find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers in burgers. If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born.
Hosts are the face of our restaurant; our hosts are responsible for delivering exceptional service and welcoming each and every one of our guests to our restaurants like it’s their home.
Duties:
- Welcoming and seating our guests at their tables providing the correct menus
- Building and maintaining rapport with our guests where appropriate
- Complete the restaurant table layout
- Confirming reservations via telephone, online, email and walk-in
- Communicating with managers, front of house and kitchen colleagues
- Work as a team to prepare table plans to ensure maximum turnover
- Monitor and control the table rotation to achieve a smooth flowing service within our busy environment
- Having the ability to work under pressure and think on your feet
- Taking guest feedback
- Provide accurate wait times and monitor/organise waiting lists
- Coordinate with wait staff about available seating options
- Maintain a clean and organised reception area at all time
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Answering on a regular basis all e-mail enquiries including Events bookings
- Greet customers upon their departure with a warm smile
What’s in it for you?
- Competitive hourly rate from £13.90 - £14.30 (inclusive of non-contractual tronc)
- 50% team discount – hope you like lobsters.
- Working a bank holiday? – We’ve got you—double pay!
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Starting a family? Access Maternity, Paternity or Shared Parental Leave.
- Birthday off? Duvet day? – For sure. An extra day of annual leave alongside 5.6 weeks holiday.
- Pension scheme – the older you will thank you.
- Need flexibility? Let’s make it happen.
- Your restaurant, your success. Quarterly bonuses for management teams.
- Want to run your very own Burger & Lobster?– we grow our own. 67% of our GMs are homegrown, and 100% of our Head Chefs.
- Need help? We partner with Hospitality Action to support you when you need it.
- Hungry? – free meals when you’re working.
Food innovation and team member education are what makes us tick. And our utter obsession with all things burgers and lobsters makes it easy. With a heart for provenance and the drive to continually source only the highest quality ingredients around, whether that’s our food or team members, our recipe is simple: source the best, treat it with respect and have a great time along the way.
You’ll need to be:
- Give an award-winning welcome to each of our guests
- Able to deliver exceptional service
- See hospitality as a career, not just a job
- Can play well with others, after all, we’re all one big team
- Able to cope well in a fast-paced restaurant environment- you’ll have done this before
Only successful candidates will be contacted for an interview/voluntary trial shift.
All applicants will be required to prove that they are legally allowed to work in the United Kingdom.
