Customer Care

At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

Having secured private equity investment, Bruce’s is poised to take advantage of their lead and expand to create a national group of dog day care nurseries.

We are looking for a super organised Customer Care at our Cobham centre with impeccable time management skills and who can maintain a tidy working environment.
Being based in a busy reception means that daily tasks need completing while ad-hoc phone calls and visitors come in without notice.

The role will be 40 hours a week between our opening times of 7am-6pm Monday to Friday.

Key Responsibilities:

• Communicating with customers via phone and emails
• Completing customer service requests
• Greeting customers and checking their dogs in and out
• Checking in with customers over their first 3 months
• Preparing daily schedules
• Monitoring field numbers and bus space
• Allocating boarding requests to the team
• Managing and sending customer photos
• Ensure all notes are up to date with customer interactions
• Monitoring the taster calendar ensuring that all info is on the software

Ideal Candidate:

• Has an excellent telephone manner
• Strong IT skills
• Enthusiastic and self-motivated
• Educated to A Level standard or equivalent
• Able to work effectively at a busy pace
• Must be organised
• Has a passion for working in the dog industry

What you get in return:

• Lots of dogs to play with and cuddle!
• Competitive salary
• Busy Bees Benefits including retail discounts, experience days and employee assistance programme
• Pension contributions
• Working in an idyllic, rural location
• Ongoing professional development
• If you have a dog, you have the opportunity to bring your dog to day care

Job Types: Full-time, Permanent

Salary: £20,500.00-£21,500.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift

Application question(s):

• Can you reliably commute to our Cobham site?

Experience:

• customer service: 1 year (required)

Work Location: One location