Official Specifications
Role Overview & Mandate
Executive Summary
Full time, 37 hours a week (Monday to Friday) Norwich Starting salary £32,389 per annum, with future progression opportunities to...
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Full time, 37 hours a week (Monday to Friday)
Norwich
Starting salary £32,389 per annum, with future progression opportunities to £34,455
Permanent Contract
About the role
We have an exciting opportunity to join us as a Neighbourhood Officer.
The role involves delivery of allocations and lettings, tenancy management and management of anti-social behaviour services to our properties primarily in our NR1 area, the role will also ensure Health and Safety standards are adhered to and monitored.
The main focus of the role will be:
providing tenants and prospective tenants with advice and assistance with basic welfare benefits and other advice with a view to maximising household income and the ability therefore to make rent payments to the Association.
Delivering services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
To ensure health and safety monitoring is completed and remedial actions are reported to the Association in an appropriate and timely manner.
To organise local health and safety panels with residents and facilitate regular meetings to gain feedback and provide health and safety updates.
Please see job description for full details of the role
About You
All staff work together to ensure everyone behaves in a manner that is consistent with our corporate values and behaviours.
The successful candidate will have:
Experience in providing excellent customer service, including face to face and is interested in a career in Housing.
A strong digital competence and have knowledge of tenancy agreements, welfare benefits and Housing Legislation.
An awareness of external support services, and experience of working with multi-disciplinary agencies.
Ability to problem solve and work under pressure.
The successful candidate will need a minimum of grade C/Level 4 or above in English Language and Maths or equivalent, good numeracy and literacy skills and be IOSH managing safely trained (or willing to undertake). A full driving licence is also essential as the candidate may need to travel to other sites as required.
Successful candidates will be subject to a basic DBS check.
About Us
Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are also one of the top 25 Housing Associations to work for in the UK.
We are a Hybrid Homeworking employer - with a 60% home and 40% office split. As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). Full details can be discussed at the interview process.
We offer staff many other great benefits such as enhanced annual leave, generous contributory pension scheme Health Cash Plan and access to an Employee Assistance Programme to support you when you need it – more details on the great benefits our staff receive, is available on our website.
For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ https://www.broadlandgroup.org/current-vacancies/ or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.
Closing date: Sunday 2 nd July 2023
Norwich
Starting salary £32,389 per annum, with future progression opportunities to £34,455
Permanent Contract
About the role
We have an exciting opportunity to join us as a Neighbourhood Officer.
The role involves delivery of allocations and lettings, tenancy management and management of anti-social behaviour services to our properties primarily in our NR1 area, the role will also ensure Health and Safety standards are adhered to and monitored.
The main focus of the role will be:
providing tenants and prospective tenants with advice and assistance with basic welfare benefits and other advice with a view to maximising household income and the ability therefore to make rent payments to the Association.
Delivering services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
To ensure health and safety monitoring is completed and remedial actions are reported to the Association in an appropriate and timely manner.
To organise local health and safety panels with residents and facilitate regular meetings to gain feedback and provide health and safety updates.
Please see job description for full details of the role
About You
All staff work together to ensure everyone behaves in a manner that is consistent with our corporate values and behaviours.
The successful candidate will have:
Experience in providing excellent customer service, including face to face and is interested in a career in Housing.
A strong digital competence and have knowledge of tenancy agreements, welfare benefits and Housing Legislation.
An awareness of external support services, and experience of working with multi-disciplinary agencies.
Ability to problem solve and work under pressure.
The successful candidate will need a minimum of grade C/Level 4 or above in English Language and Maths or equivalent, good numeracy and literacy skills and be IOSH managing safely trained (or willing to undertake). A full driving licence is also essential as the candidate may need to travel to other sites as required.
Successful candidates will be subject to a basic DBS check.
About Us
Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are also one of the top 25 Housing Associations to work for in the UK.
We are a Hybrid Homeworking employer - with a 60% home and 40% office split. As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). Full details can be discussed at the interview process.
We offer staff many other great benefits such as enhanced annual leave, generous contributory pension scheme Health Cash Plan and access to an Employee Assistance Programme to support you when you need it – more details on the great benefits our staff receive, is available on our website.
For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ https://www.broadlandgroup.org/current-vacancies/ or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.
Closing date: Sunday 2 nd July 2023
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