Team Manager - Booking & Information Centre

Do you have a talent for leading, motivating and developing people?

We are looking for a Team Manager to join our Booking & Information Centre.

Home to over 100 colleagues, the Booking & Information Centre (BIC) deal with over 6,000 contacts on a weekly basis via phone and email from clients wanting to access our reproductive healthcare services.

As a Team Manager you will manage a team of designated Appointment Advisors in the delivery of an efficient and effective client-centered service.

You will have the opportunity to work in a growing and fulfilling environment where your efforts will be fundamental in delivering a quality service to our clients.

This is a full time 36 hour per week role based in our Booking & Information Centre, Orion House, 2 Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ

Salary is £27,031 - £34,684 depending on experience + time and half for any weekend working.

Main duties of the job

You will be responsible for managing & motivating a designated team of Booking & Information Centre staff to ensure the delivery of a consistent client orientated service to defined service standards to internal & external customers.

You will contribute to the development & maintenance of internal systems, procedures, & methods of operation to achieve improved performance & a better client service.

About You

You will have a talent for managing, motivating, & developing a variety of people. Your friendly, engaging & coaching management style will help our support teams to achieve optimum levels of performance. Adept at solving problems and utilising resources your "can do" attitude will ensure that the Booking & Information Centre continues to deliver an exceptional service to our clients.

You will also bring:

• Great leadership skills, with the ability to set direction and motivate staff.
• Ability to work with multiple teams and work closely within a team of Managers.
• Excellent communication and interpersonal skills.
• Ability to calm stressful situations as well as remaining calm.
• Previous experience working in a administrative capacity with responsibility for the utilisation of resources.
• Self-motivation, a drive to get the best out of people and to achieve results.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Further Information

Location: BPAS Booking & Information Centre, Orion House, 2 Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ

Salary: £27,031 - £34,684 depending on experience + time and half for any weekend working.

Hours: 36 hours per week - Full time

Shift Pattern:

Monday 12.00pm 6.00pm Alternate

Tuesday 10.45am 6.00pm

Wednesday 10.00am 6.00pm

Thursday 10.00am 6.00pm

Friday 10.00am 6.00pm

Saturday 08.00am 4.00pm alternate

The Small Print: All applicants must be pro-choice.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Please submit your CV detailing how you meet the requirements of the job

Job Types: Full-time, Permanent

Salary: £27,031.00-£34,684.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift

Application question(s):

• Do you support a woman's right to choose abortion?
• This role is based in our Leamington Spa Booking & Information Centre and is not a home working role. Please confirm you are ok with this?
• Do you have Great leadership skills, with the ability to set direction and motivate staff? Please give an example of a time you have used this skill.

Work Location: In person