Systems and Standards Support Manager

The role of System and Standards Support Manager is a critical position responsible for managing the Resource Planning and Delivery Systems. The successful candidate will be part of a team of professionals responsible for ongoing development, maintenance, and support of IT systems to ensure they are secure, reliable, and compliant. They will also be a key interface between internal and external service departments, providing support for legacy systems while actively contributing to the company's IT strategy. The role involves leading the development, deployment, security, and stability of resource systems while contributing to organisational policy regarding quality standards and strategic planning.

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

Join our team and play a key role in shaping the future of our recourse planning and delivery systems!

Qualifications / Experience

The ideal candidate for the role of System and Standards Manager should possess a combination of strong leadership, technical, and interpersonal skills, along with relevant qualifications and experience in IT management. They should have a proven track record in delivering IT projects on time and within budget while managing compliance with regulations and industry standards. They should have excellent communication skills and be able to collaborate effectively with internal and external stakeholders. Strong problem-solving skills, attention to detail, and the ability to work under pressure to meet deadlines are also essential. The candidate should be proficient in project management, analytical skills, and an understanding/experience with ITIL framework and KITC. A passion for Resource Planning and operational delivery would be a bonus!

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

Other benefits include:

• Enrolment as a member of the British Airways Pension Plan (BAPP)
• Corporate bonus scheme
• Season Ticket Loan scheme allows you to purchase an annual season ticket for your train and/or tube journey to work and spread the cost, which is deducted from your salary, over 10 months
• Annual membership upfront for Gymflex and the cost of the annual membership then be deducted from your pay over 12 months

Staff travel benefits:

• For self and nominees – from date of joining.
• Unlimited standby concessions on BA.
• Unlimited premium standby concessions on BA.
• Hotline tickets on BA - discounted bookable tickets for family and friends.
• Unlimited standby concessions other airlines with whom BA has an agreement.
• On completion of 1 years’ eligible service, one annual bookable concession on BA, upgradeable to Club World.
• On completion of 20 years’ eligible service, an additional annual bookable concession on BA, upgradeable to Club World.
• Unlimited standby concessions on other airlines with whom BA has an agreement.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.