Role Overview & Mandate
Executive Summary
THE ROLE: Provide analytical decision support for strategic problems being worked on by the Operations Strategy team and...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
THE ROLE:
Provide analytical decision support for strategic problems being worked on by the Operations Strategy team and ensure that data and insight is available in a timely and relevant way to support the operations business. Define and deliver near-real time and historic performance measures to support operational delivery. Proactively seek out and lead operational improvement projects to improve performance.
DUTIES:
- Work with all Worldwide Operations teams to agree an appropriate suite of operational metrics underpinning cost, customer experience and employee targets
- Ensure accurate, timely and relevant data and insight is provided to continuously improve operational performance
- Analyse performance data trends and conduct root cause analysis to identify prioritised opportunities for improvement. Scope and lead or support improvement projects as required
- Contribute to the definition, elaboration, communication and implementation of Worldwide Operations strategy, taking into account trends, technology and business data
- Represent Worldwide Operations across IAG Cargo to ensure operational data requirements are clear and delivered
- Act as the interface between Worldwide Operations and IAG Cargo’s Data, Insights and Operational Research group where required to support provision and validation of data, metric development and data visualisation
- Ensure adherence to the governance structure for regular review of operational performance across all areas
- Contribute to the provision of reporting on performance data to the IAG Cargo Executive Team via weekly and monthly packs and contribute to business reviews
- Act as key member of the Worldwide Operations Strategy leadership team, providing guidance and support to other functions including Resource Planning and People Performance
As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.
We are one of the world's largest cargo carriers, come and be part of it.
To apply for the position of Performance Analyst, please use the ‘apply now’ function.
