Flight Operations Industrial Relations Delivery Manager

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

Are you interested in delivering change in a fast paced, operational working environment? Do you welcome the challenge of helping to improve and transform the working lives of more than 4000 BA Pilots? Are you resilient in the face of challenge? Can you think creatively of ways to drive change, influencing multiple stakeholders and ensuring compliance with regulatory requirements and complex industrial rulesets? Then this is the role for you.

You will help define and clarify issues and challenges, then work to structure and deliver solutions. This will mean regular stakeholder reviews, agreeing and tracking actions and holding owners to account all to help ensure expeditious delivery. You will work alongside a range of stakeholder from across the business: Flight Ops leadership team, the corporate industrial relations teams including Flight Ops Employee Strategy Manager, pilots and their trade union representatives. You will be confident in providing verbal and written correspondences including summaries for senior level stakeholders. Your approach will be supported by analytics and you will be confident in explaining and evaluating data. Positive, constructive working relationships, especially with trade unions, are an essential part of successful delivery and this role will be central to ensuring that these are effective for Flight Operations, its pilots and ground colleagues.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities