Administrative Assistant - Property Management

Property Management

Bicester - Full or Part Time

At Brethertons, it is the people that matter the most. We have a really strong set of values that we all demonstrate, we have a collaborative and cohesive culture, with a results driven customer centric delivery of legal services that we are proud of.

We have created a streamlined organisation, we aim to foster an environment of choice with clear career development paths, a focus on learning and development and a highly supportive structure.

About the Role

This is a role providing a high level of administrative support and assistance to legal advisers within our Property Management team. The successful candidate will work with our legal advisers, who are focused on recovering Service Charge and Ground Rent arrears in relation to residential leasehold properties, on behalf of national Managing Agents.

This role is an opportunity to work in a team environment where you can make a positive contribution to a growing department and understand one of the more fast paced areas of our legal practice. Within this role you will be expected to handle inbound and outbound calls, with a good level of attention to first call resolution and also complete a range of related administrative activities, for example but not limited to; preparing and issuing Letters of Claim, processing payments, sending receipts and chasing payments.

About you

Primarily, we are looking for individuals with strong call handling experience – particularly those who can demonstrate prior experience of first call resolution and objection handling. Whilst not essential, ideally you will have previous debt recovery experience, or aligned transferrable skills. The role will suit individuals who can demonstrate very strong administrative skills, with a high level of accuracy and attention to detail. You will need to follow established priorities, processes, and procedures in order to ensure compliance with our internal processes and external regulators requirements. You must be able to deal with both customers and general members of the public by telephone or email in a clear and concise manner, whilst remaining professional and representing Brethertons and our customers brand.

What’s in return

At Brethertons, we value our people because without them we are nothing and we work hard to recognise and reward our teams. Please see below some of our benefits -

• 26 days holiday - plus bank holidays and an additional wellbeing day (time for you to relax and rewind)!
• We have an agile working approach to ensure that we meet customer and business needs whilst ensuring a work life balance of home/office working
• Bonus Incentive Scheme
• Pension Scheme
• Work Laptop and Phone
• Annual Staff Conference including Awards
• Activities such as a Brethertons Netball team
• Moments that matter days

Please see a full list of our benefits here!

We have a Corporate Social Responsibility (CSR) committee that organise activities such as supporting our Charity of Choice, Christmas Bake Offs and Mental Health Awareness week activities. We also hold quarterly pulse surveys to gain valuable feedback from staff to help us shape our focus and decisions moving forwards to ensure that we are supporting and listening to the heart of our business, our ‘Brethertonians’.

What’s next?

Are you ready to take the next step in your career? We would love you to join us on our journey. Please submit your CV and Cover Letter directly through our website. If you would like more information on the role or application process, please contact Lucy Brown on lucybrown@brethertons.co.uk who will be happy to have a confidential chat to discuss the role further.