Customer Service Advisor - Leeds

Providing an excellent front-of-house customer service experience

With your excellent customer service skills, you will be undertaking a multifaceted role, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP. This role is for someone who is looking for a fast-paced role and is passionate about providing professional support.

What you’ll be doing

• 
  Ensuring that students have an excellent experience whilst being at BPP
• Building close relationships with students and staff, whilst maintaining excellent product knowledge
• Consistently providing a high-quality service
• Acting as first point of contact for facilities and building issues that arise
• Covering reception as part of a rota (includes weekends and evenings)
• Providing support for BPP events as well as providing classroom support
• Managing refreshments and room bookings for internal and external events
• Providing a first line response to the IT queries and troubleshoot issues as well as logging issues with the IT service desk and installing basic IT kit.
• Distributing internal and external post
• Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall.

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.