Community Management Assistant

Debenhams is looking for an enthusiastic and passionate team player to join the Debenhams Marketplace team. This role is at the heart of the marketplace team and is key to delivering a best-in-class experience for our Marketplace partners and the wider Debenhams team. The ideal Community Account Management Assistant will be innovative, driven and will thrive in a fast-paced environment.

YOUR TEAM

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. We joined the boohoo group and have transformed into a primarily digital brand. Our vision is to be the great British digital department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That's why we need you. You will be working on the team with a manager and account management associate.

WORKING WITH US

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

WHAT YOU’LL BE DOING

• Completion of sales analysis to support Marketplace team.
• Liaising with internal departments and the Marketplace team to ensure business initiatives are communicated effectively to Marketplace partners and feedback is provided to internal departments as required.
• Perform diagnosis and identify business levers to grow partner & overall marketplace turnover
• Establish and monitor seller KPIs to ensure strong adoption of Debenhams best practices
• Develop a personalized approach with key partners to create a better working relationship and position the marketplace as a strategic partner for them
• Liaise with the business development team to successfully transition sellers from launch to achieving objectives on their 30-day joint success plan
• Manage the communication and participation on all aspects of Debenhams promotions and events.
• Maintain required controls, processes and trackers and communicate to internal departments where necessary.
• Have regular business review meetings with sellers
• Handle general communications for the Marketplace team including any ad hoc queries, internally & externally, and support the Commercial Managers as required.
• Be a credible representative for the Debenhams Marketplace to our External partners and Internal stakeholders.
• Demonstrate the Boohoo behaviours in how work is delivered.
• Follow our business code of conduct and always act with integrity and due diligence.

ABOUT YOU

• ‘Can-do’ entrepreneurial attitude
• Has strong commercial and analytical skills, and thrives in fast-paced dynamic environments
• Strong interpersonal skills for establishing key partnerships and influencing at senior stakeholder level
• Good communication skills, numeracy and literacy are essential- Attention to detail is key

• Able to escalate to appropriate team members and senior management of external stakeholders
• Ability to prioritise is a must, as factors will often change requirements
• Organised, efficient, and good at problem solving
• Strives to identify improvements to processes and refine as needed.

WHY JOIN US

We’ve set our sights on dominating the global e-commerce fashion market, and because we’re 13 brands (and counting), there are plenty of opportunities to grow your career. Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

• Core hours enable you to flex your working times around your needs on an ad hoc basis

• Benefits that support your health and wellbeing
• There’s up to 40% discount off our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work