Senior Operations Coordinator

Who are Blue Tit?

We celebrate the beauty and individuality of our clients, our people, and our planet. Blue Tit is a collection of lifestyle salons in all corners of London. We inspire creativity through our commitment to its team and the vibrant culture within its beautifully designed spaces, as well as supporting individuality and helping to grow each member of our team. Sustainability conscious, and B-Corp certified, and with education at our forefront, Blue Tit are looking for talented members to join the ever-growing team.

The person for the role will:

· be energetic.

· be commercially minded.

· be approachable.

· be friendly and sociable.

· possess a “does-do” attitude.

Responsibilities:

· Stock control - issuing budgets to salon management, cross referencing spends and reporting up to Head of Performance on results.

· Utilities – Liaising with suppliers and providers.

· Project management - assisting the Head of People with implementing B-Corp goals and objectives.

· Maintenance - liaising with salon management on requirements, signing off costs, organising 3rd party contractors, checking completed works are to a high standard.

· Process and prepare financial and business forms for the purpose of cross-referencing account balances, facilitating purchases, etc.

· Front of House team co-ordination, scheduling, approving holiday requests, absence management, building performance reports, co-ordinating training, phone operator systems management.

· Help oversee and manage individual accounts. Create, send, and follow up on invoices.

· Reconcile any discrepancies or errors identified by conversing with employees and/or clients.

· Assist the Head of Salon Performance in building and creating financial reports on a daily/weekly/monthly basis.

· Suggest changes or improvements to increase profitability, accuracy, efficiency, and cost reductions.

· Ad hoc operational & administrative support for the Head of Performance.

· Any other ad hoc duties as required by the business.

Requirements:

· Intermediate level Microsoft Office skills & experience.

· Experience in a fast-paced commercial setting (e.g., retail, hospitality, FMCG, Hair & Beauty)

· Excellent project management skills.

· Thorough attention to detail.

· Excellent verbal and written communication.

· Ability to work in a group and on their own.

· Strong organisational skills.

· Confidence in decision making.

· Positive attitude for when dealing with internal and external stakeholders.

· Familiarity with scheduling and organisational software

Reporting to: The Head of Performance

Hours: 40 hours per week (Mon-Fri)

Location: Hybrid – occasional site visits.

Salary: £30-35k depending on experience

What we offer:

• 28 days annual leave (inclusive of bank holidays)
• Enhanced parental leave for employees with 2+ years of service.
• Flexible working.
• Enhanced benefits scheme.
• Cycle to work scheme.
• Employee assistance programme.
• Winter and Summer company wide party.

At Blue Tit we aim to be an equal opportunities employer which means we are determined to ensure that no applicant shall receive unfair treatment on the basis of gender, age, disability, religion, belief, sexual orientation, gender identity, ethnicity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Job Type: Full-time

Salary: £35,000.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Sick pay
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application question(s):

• Do you have intermediate level Microsoft Office skills & experience?

Do you have experience in a fast-paced commercial setting? (e.g., retail, hospitality, FMCG, Hair & Beauty)
Do you excellent project management skills?

Education:

• Certificate of Higher Education (preferred)

Experience:

• Operations management: 3 years (required)

Work Location: Hybrid remote in London