Technical Account Manager

Technical Account Manager

We’re looking for a Technical Account Manager to join our team in London. This is a brand new role and you will be working directly with one of our valued global clients. The role will involve the management of multiple campaigns from setup to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting the client to meet their advertiser expectations. The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative.

Key responsibilities

Be a Client Solutions Expert:

• Monitor, optimise and manage campaign delivery alongside ops using both the Blis Platform and DCM
• Liaise with client/s regarding new campaign setups, changes or amendments
• Identify, create, and implement solutions
• Consult and educate our client/s on product solutions and best practices
• Analyse data and insights to guide strategy and implementation of our solutions

• Build and manage relationships with key client/s
• Provide weekly reporting for clients; illustrating the outcomes of their investment
• Present upweight opportunities to client/s where appropriate
• Ensure we meet our client SLAs
• Project manage the end-to-end ‘Client Experience’
• Build and present Post-Campaign Analytics (PCA) presentations

Guide Media Outcomes

• Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
• Liaise with the creative team and client to coordinate creative builds
• Troubleshoot delivery and technical issues and communicating outcomes with the client
• Provide phone support to the UK based client in their time zone
• Collate heatmaps as per client requests
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process
• Be an expert in demonstrating the use and knowledge of the Blis product suite
• Help build bespoke opportunities as required
• Share campaign data including processing and uploading based on client specifications
• Provide inventory forecasting estimates
• Manage Zoho brief entries and ensuring accuracy for forecasting purposes
• Manage PO reconciliation against finance and chasing outstanding POs

Skills and requirements

• Ideally 2+ years of industry experience, preferably within programmatic and/or mobile
• Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
• You will have experience of using DCM & ideally Celtra
• Possesses a strong understanding of client and programmatic success metrics
• Has excellent organizational and time management skills to juggle multiple tasks
• Strong Excel and PowerPoint skills
• Ability to problem solve and analyse data sets from various platforms
• Technically savvy with commercial acumen
  
  We are able to offer this role on a hybrid basis with occasional visits into the London office.
• Please note for this role we will ask you to sign an NDA and will ask you some questions to cover security questions related to this account after the interview stage with your permission.

About us

Blis is the audience-first platform that doesn't rely on personal data. We’re an integrated planning and buying platform that delivers scaled, relevant and high-performing audiences, helping the world’s largest brands and media agencies achieve their goals.

Over the past 19 years, Blis has built its reputation on delivering award-winning location-powered advertising solutions. In today’s consumer-centric landscape, Blis is transforming the role of location data by combining it with a broad range of rich and powerful datasets to give our clients the deepest audience understanding available. Our unique approach to integrated planning and buying provides personalised targeting and performance without reliance on personal data. We serve relevant ads to the highest-value addressable audiences across any channel and deliver our clients’ campaign outcomes every time, from brand awareness and engagement through to store/site visits and sales.

Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency.

At Blis our vision is to be the undisputed leader in location-powered advertising and analytics. We believe that values create behaviours and behaviours create a culture. Our company values are a huge part of our DNA. We are fully committed to creating a powerful culture of inclusivity and belonging that embraces diversity, encourages people to bring their authentic selves to work, educates everyone at Blis about matters of equality and engages with the wider industry community to drive social change.

As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment, by employees or by others who do business with us.