Official Specifications
Role Overview & Mandate
Executive Summary
Key Responsibilities Summary: The Operations officer is responsible for...
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Key Responsibilities
Summary:
The Operations officer is responsible for the planning and coordination of resources to match the incoming demand from clients. This position
Responsibilities
- The day to day running and planning of the Transport Department as directed.
- Responding to all requests, incoming and outgoing correspondence by phone, text, e-mail, and letter quickly and efficiently.
- Assisting the Operations Manager in transport planning and coach park dispatching.
- Responding and processing bookings coming from 3rd Party Platforms, using their dashboards as well as Blands Travel internal logs.
- Inform drivers and guides of their daily schedule, in accordance with the procedures in place.
- Updating the operation logs.
- Rostering and allocation of drivers and vehicles.
- Attending training and refresher training as directed by the OM/HR/GM to ensure continued efficiency within the department.
Other duties
As reasonably directed by the OM.
Desirable Candidate
Qualifications and Skills
- Ability to produce high quality internal reports on projects, sales, trends etc.
- PSV license / CPC (Preferable)
- IT literate in MSOffice applications
- Excellent communication skills
Key attitudes and Attributes
- Strong team player
- Patience in dealing with customers and colleagues
- Honesty and integrity
- Flexibility
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