Role Overview & Mandate
Executive Summary
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities...
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Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
We are looking for a Desktop Support Technician to join our organization!
WHAT YOU WILL DO:
- Support end users within our business for their basic Information technology related needs in relation to hardware and software.
- Assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals.
- Be responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
- Be accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology. The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.
Other responsibilities include;
- Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
- Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
- Support IT Department with technology related tasks when required including data center and office cabling
- Assist with team/ operational training on various applications.
- Monitor daily operations and enhance processes to maximize technology efficiency.
- Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
- Champion company core values and other company programs
- Other duties as assigned
ABOUT YOU
- Post-Secondary education in a related IT field would be preferred
- Knowledge of Information Technology in relation to supporting Hardware and Software
- Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
- Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
WHY WORK WITH US
- We offer a competitive salary for your work experience
- Great work-life balance
- Ongoing training / personal development
- Opportunities for career progression through leadership development programmes - Majority of our Production Leadership team started as an agent
WHERE ARE WE
389 Argyle St,
Glasgow G2 8LR,
United Kingdom **
**
Located in Glasgow City Centre (5 min. from Central Station)
We have offices across the Globe – North America (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK – please visit our website for additional information
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing UK
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Job Type: Full-time
