GP Practice - Health Care Assistant

Beaconsfield Medical Practice

Job Title - Healthcare Assistant

Reports to - Lead Nurse

Date: January 2023

Main Purpose of the Role:

To assist the GPs and practice nurse team in the service and delivery of care to the practice population.

Work collaboratively within the general practice team to meet the needs of patients and support the delivery of policy and procedures.

Main Duties

Undertake record and follow guidelines for tasks:

• Prepare and maintain environments and equipment before, during and after patient care interventions
• Urinalysis and preparation of specimens for investigation by the pathology laboratory

Measuring and recording following physiological measurements in routine presentations:

• Blood pressure
• Pulse rate and rhythm
• Temperature
• Height and weight – body mass index
• Venepuncture
• ECG
• Smoking Cessation
• Physical Health Checks
• Assisting with minor surgery and coil fitting
• Assist in raising awareness of health and well – being
• Flu vaccinations / B12
• Wound care/dressings

Communication:

• Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.

Delivering a quality service:

• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Participate in the maintenance of quality governance systems and processes across the practice.
• Collaborate on improving the quality of health care in partnership with other clinical teams
• Evaluate the patients’ response to health care provision and the effectiveness of care.
• Support and participate in shared learning across the practice and wider organisation.
• Understand and apply legal policy that supports the identification of vulnerable children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance.

Health, safety and security:

• Use the personal security systems within the practice according to practice guidelines.

Use appropriate infection control procedures and maintain work areas so that they are clean, safe and free from hazards reporting any potential risks identified, including:

• Handwashing
• Collection and handling of laboratory specimens
• Decontamination of instruments and clinical equipment
• Reporting of sharp injuries
• Dealing with blood and body fluid spillages
• Understanding and apply the principles of the cold chain
• Know the general principles of first aid and resuscitation to be able to undertaken initial actions as appropriate
• Know the health and safety policies and procedures within the workplace
• Be able to identify the risks to health of microbiological and chemical hazards within the work place according to the Control of Substances Hazardous to Health

Team working:

• Understand own role and scope, and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Prioritise own workload
• Participate in team activities that create opportunities to improve patient care

Learning and development:

• Assess own learning needs and undertake learning as appropriate
• Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information

Equality and diversity:

• Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity
• Enable others to promote equality and diversity in a non-discriminatory culture
• Support people who need assistance in exercising their rights
• Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care provider participate in care and refuse care

Other Duties

Attend training courses and meetings as required to ensure you have the skills and information to carry out the role effectively

All staff must familiarise themselves with the staff handbook which includes all aspects of H&S / confidentiality / GDPR etc

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the role. The Practice reserves the right to update the job description from time to time to reflect changes to the role or business needs.

PERSON SPECIFICATION

Healthcare Assistant

The Person We Are Seeking

It is not essential that the person appointed has NHS experience; Good customer service skills plus an ability to work methodically with a keen eye for detail and good IT skills is more important

A good team player is essential

Essential Desirable

Skills, Abilities NVQ Level 3 Experience of SystmOne
& Competencies
Understanding of the needs of the patient and the role of the HCA – ability to work with high patient turnover

Customer care skills – working within a care environment and be able to deal tactfully and empathetically with distressed or anxious patients and carers

Clinical skills e.g. phlebotomy, wound care, flu vaccinations

IT Literate including Outlook, Word and Excel

Excellent Communication skills(verbal and written) – being able to deal with members of the public

Organisational Skills – effective time management and being able to self-manage

Ability to handle simple medical equipment e.g. ECG Machine

Attention to detail – maintaining accurate records as required

Working with confidential, sensitive information

Keen to progress and develop new skills

Job Types: Part-time, Permanent
Part-time hours: 23 per week

Salary: £11.00-£12.50 per hour

Benefits:

• Company events
• Company pension
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Brighton: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 11/02/2023