Role Overview & Mandate
Executive Summary
Moment Banker Jersey As a Barclays Moment Banker, you will be delivering an expert, quality-driven service...
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Moment Banker
Jersey
As a Barclays Moment Banker, you will be delivering an expert, quality-driven service to our clients. For this role, your responsibilities include using your knowledge and skills to provide a first-class experience for all our clients, through engaging in conversations and active listening, as well as involving the right specialist at the right time to work as one team for the customer and to help them achieve their goals.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Achieving set personal and departmental targets for sales, productivity, quality, and accuracy proactively
- Delivering an exceptional level of service to all our clients by having a deep understanding of their needs and developing continuous service improvements
- Undertaking required servicing, sales, and transactional processing in accordance with set procedures, using various systems including Fullserve, BOOST and MiClient
- Owning and managing customer complaints
- Working closely with the team leader and other team members to work as one team to deliver exceptional performance
- Sharing best practice, knowledge, and experience with other team members
- Developing knowledge of products and services, understanding our customer proposition across all channels, and keeping up to date with our competitor offerings
What we’re looking for:
• Work experience of operating in a customer-facing role where service is paramount
- Proven ability to meet performance standards
- Experience within pre-defined authority levels and guidance, using help and tools where necessary to produce accurate results
• Ability to proactively share ideas, recommend process improvements and best practice
- Capacity to maximise time, working proactively to help deliver on customer ambitions
Where will you be working?
We have two offices in Jersey situated in the heart of St Hellier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5-minute walk to the beautiful harbor with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organization with employee opportunities for personal development and mobility across the Barclays Group.
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