Banking Onboarding Relationship Manager

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Being responsible for partnering with the business on the Onboarding strategy, business plan and future growth

• Championing change and ensuring it is managed in a manner that delivers business benefits as well as minimising any negative impact
• Acting as a single point of contact for client onboarding related escalations from Business, using evaluative judgement based on the analysis
• Understanding of underlying business principles and the impact of regulatory requirements for multiple milestone teams
• Running engagement sessions with Business Managers and Front Office partners to understand expectations, manage BAU priorities and assess demands
• Ongoing governance to ensure service levels are being adhered and ensuring zero disruptions in Business activities
• Displaying commercial awareness to ensure there are zero onboarding related revenue impacts
• Delivering outstanding stakeholder Management and building solid working relationships by liaising with internal and external dependents

What we’re looking for:
• Solid Operations and Client Service experience relevant to Financial Services

• Bachelor’s Degree or equivalent experience within the Onboarding, KYC, Regulatory area
• Experience in Financial Services and client facing/client service
• Excellent leadership skills that will enable you to effectively lead and motivate a global team, across multiple time zones setting clear goals and objectives

Skills that will help you in the role:
• Established understanding and knowledge in Investment Banking and related products

• Excellent written and verbal communication skills and the ability to multi-task and manage heavy volumes of work and prioritize accordingly
• Knowledge and understanding of AML/KYC, Product, Regulatory, Credit, Legal, Ops and Tech enabling the ability to challenge inefficiencies and promote improvement areas
• Exceptional analytical skills and detail oriented, with sound Microsoft Office Skills (Outlook, Excel, PowerPoint)