Role Overview & Mandate
Executive Summary
What is the opportunity? As a mortgage consultant you will be responsible for providing our...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
What is the opportunity?
As a mortgage consultant you will be responsible for providing our customers and brokers with excellent customer service to support them through the various stages of the mortgage journey over the telephone and via webchat! Our customers both new and existing will need support from maintaining their current mortgage to making new sales applications.
In this role you will:
- Be responsible for ensuring that information provided to our customers is up to date and accurate.
- Adopt the role of a Bank of Ireland ambassador demonstrating willingness to really commit for both colleagues and customers.
What will make you stand out?
You will have consistent record of providing excellent customer service preferably in a contact centre environment but not a must! You will have excellent verbal and written communication skills (telephony and webchat) with a passion for always doing the right thing for both customers and colleagues. Previous experience in the financial industry would be a nice to have but again not a must have requirement.
Experience with any of the following will help you stand out but is not vital in order for you to apply for this role:
- Good attention to detail whilst working in a fast-paced environment.
- Willingness to learn and develop with a good grasp of technology.
- An ambassador for doing the right thing and promoting a fun and positive culture.
Essential Qualifications
There are no specific qualifications or minimal educational requirements for this role.
More about the team
Mortgages Direct, as part of the UK Home Buying and Ownership team aims to enhance and support a multichannel proposition across our UK business. Mortgage sales, service and customer acquisition is offered via BOI (UK) PLC and our ongoing relationship with the UK Post Office.
Our UK Mortgage sales and service telephony teams play an integral part of the UK strategy by servicing customers and brokers for both new and existing mortgage maintenance and sales applications.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. As part of this role, we will look to complete face to face training for the first few weeks with the option to then work as part of a hybrid home working model. The office location for this role is Bristol, UK.
Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
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Key Competencies
- Customer Focused - Self
- One Group, one team - Self
- Accountable - Self
- Manage Risk - Self
- Champion Transformation - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
