Official Specifications
Role Overview & Mandate
Executive Summary
Administration Consultant Salary £22,000 Within Aviva’s PMI (Private...
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Administration Consultant
Salary £22,000
Within Aviva’s PMI (Private Medical Insurance) division we now have several exciting opportunities to join us as an Administration Consultant where you will be tasked with building and maintaining relationships with our Brokers, aligned to our PMI product line. We are looking for individuals who have excellent customer service skills – i.e., the ability to build up rapport easily with customers, both over the phone and via email – matched with prior experience, or interest in, working within PMI space.
A bit about the job:
You will utilise your customer service skills to own and manage queries from our broker community predominantly via a central mailbox, as well as over the phone. This will involve taking ownership of a variety of queries, as well as completing demands. Full training will be given so you that you become an expert in this area, offering advice and answering questions from Brokers about Private medical insurance products daily.
Aviva introduced “smart-working” in 2020 and encourage flexible working; however, the successful post-holder will need to work minimum 3 days per week out of our Sheffield offices.
Skills and experience we’re looking for:
- Excellent customer service skills (Private Medical Insurance knowledge would be beneficial, but this is not essential)
- Strong communication skills, including being able to complete email correspondence to a high standard
- Strong organisational and administration skills
- Ability to build rapport easily and show empathy with customers, clients, and colleagues
- Able to listen & act upon what matters to customers / clients efficiently and professionally
What you’ll get for this role:
- Salary £22,000 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer’s leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
Aviva is for everyone:
We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com
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