Official Specifications
Role Overview & Mandate
Executive Summary
Contract Type: Regular About Autoglass® and Laddaw® We’re a...
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Contract Type:
Regular
About Autoglass® and Laddaw®
We’re a
recognised
superbrand
and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.
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Key responsibilities:
- The day-to-day management of the backorder process, liaising with approved suppliers and the Customer Experience Centre to ensure customers are kept informed at all times where delivery dates cannot be confirmed due to external supply shortfalls
- The monitoring, communication and problem resolution with the approved supplier, support teams and Mini Distribution Centre where expected delivery dates have not been achieved due to supplier failure
- The daily communication of expected receipts to all network distribution points
- The control of both Oracle and Remedy transactions where trans-shipment is required from the distribution centre due to current purchasing / supplier agreements
- The control and management of the 3rd Party Supplier returns process ensuring all unused / damaged material is returned and credited wherever possible via both internal process and manufacturers systems where applicable
- The effective control of the shortage process, ensuring product when available is allocated as per the agreed priority process
- The control and resolution with the relevant team members of all supplier invoice queries for purchases made by central purchasing
- The management of all carriage charges incurred in the purchasing / delivery of items sourced externally by the team
So, what are we looking for?
- We are looking for someone who works quickly and efficiently balancing the customer requirement both in terms of price and timing.
- Very high degree of accuracy and attention to detail
- An open communicator who builds relationships with both customers and suppliers
- Takes a balanced approach when problem solving and dealing with customer enquiries
- Patient and approachable
- Diligent and persistent in challenging situations
- Thrives on pressure especially in busy times
- Understands the customer
- A good knowledge of the working processes of Purchasing Administration
- A basic understanding of the core Oracle system
Benefits include:
- Salary of £24,511.95
- Hybrid working – 1 / 2 days in the office based in Leicester
- Generous bonus scheme related to company performance
- Up to 15% pension contributions – based on employee contribution of 5%
- 28 days annual leave (including bank holidays)
- Discounted shopping vouchers
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Accessibility: We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at
recruitment@belronuk.com
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