Official Specifications
Role Overview & Mandate
Executive Summary
This is a 12 month temporary opportunity for a Social Media Communications Manager at one of the world’s leading technology companies!...
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This is a 12 month temporary opportunity for a Social Media Communications Manager at one of the world’s leading technology companies!
Social Support Communications Manager Responsibilities:
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Social Support Communications Manager Responsibilities:
- Developing and executing a comprehensive social support communications strategy to engage effectively with customers across various social media platform
- Managing and supervising the team responsible for monitoring and responding to customer inquiries, comments, and concerns on social media channels
- Proactively identifying trends, patterns, and common issues arising from social media interactions, providing actionable insights to relevant teams for continuous improvement
- Fostering and maintaining strong relationships with key stakeholders, influencers, and brand advocates to bolster brand reputation and drive customer satisfaction
- Staying up-to-date with industry trends, best practices, and emerging technologies in social media and customer support, driving innovation and improving service delivery
- Training and mentoring team members, ensuring they are equipped with effective social media communication techniques and providing ongoing guidance and support
- Managing escalated customer issues and complaints, ensuring swift resolution and maintaining a high level of customer satisfaction
- Minimum of 5 to 7 years of demonstrated experience in managing social media communications and customer support, preferably in a fast-paced environment
- Proficiency in social media management tools and analytics platforms to monitor and measure the success of communication efforts
- Bachelor's degree in communications, public relations, marketing, or a related field (or equivalent experience)
- Excellent written and verbal communication skills
- Strong understanding of various social media platforms, their functionalities, and best practices for customer engagement
- Free Breakfast Lunch and Dinner onsite
- Free use of the onsite gym
- Discretionary bonus
- Hybrid working with 3 in office, 2 from home.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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