Credit Control Manager

This is an exciting opportunity for you to actively contribute to the credit control team’s objectives and participate in the continuous improvement of the team’s administration and processes. Reporting directly into the Group Credit Control Manager, the role will be very ‘hands on’ to manage a team of 6 credit controllers with the monitoring, chasing and controlling of their portions of the Sales Ledger whilst maintaining strong customer/colleague relationships. The role is office based at our Head Office in Datchet, with some travel into our Waterloo Office to visit the other half of the team.

• Supervising an established team of 6 credit controllers split over 2 sites (Datchet/Waterloo)

• Nurturing and Empowering the CC team with Training and Support where necessary

• Supporting the Group CCM with a variety of tasks

• Compiling debtor reports for Credit Controllers and Regional Directors (RD’s)

• Compiling Legal Debt reports to verify/quantify Ledger movement

• Attending virtual meetings with RD’s to discuss Regional Debt positions and resolve outstanding queries

• Assisting with revision of processes and procedures as necessary and implementing of same

• Working with the invoicing team and the Regional Managers to resolve any disputes that may lead to delayed payments

• Some direct end-to-end Credit Control chasing by telephone, e-mail, and letter in line with the agreed Credit Control Chase process, in a high-volume environment, to achieve individual and team targets

• Ensuring records are kept updated - SAGE Accounts and Credit Control Excel Sheets

• Sending Final Demand notices to delinquent clients, when required

• Preparing files for the in-house company solicitor when escalation is required

• Supervisory/Management skills

• Team Player

• Ability to lead a team and prioritise workload

• Excellent planning and organisational skills

• Excellent communication skills, both verbal and written

• Intermediate Excel Skills – VLOOKUPS/PIVOTS

• Ability to work well in a highly pressurised environment Experience of using Microsoft Office, particularly Excel (intermediate / advanced level)

• Excellent attention to detail

• Timekeeping and attendance must be of a very high standard

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded 34 years ago and still 100% owned by our founders, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our 8,000 strong family, who together deliver happiness to over 4,000 client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Values

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.