Role Overview & Mandate
Executive Summary
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading...
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We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Auction Assistant to join our busy Wakefield team.
Responsibilities include:
- Provide exceptional service to all our customers and clients.
- Be responsible for the end to end buyer registration process.
- Be responsible for customer enquiries.
- Carry out administrative tasks with a high level of accuracy.
Duties include:
- Serve at the counter.
- Answer the phone.
- Field all enquiries from customers & vendors.
- Prepare documentation to support Sale Day activities including creation of catalogues.
- Prepare the rostrum for Sale Day.
- Produce the Sales Catalogue.
- Reconcile the payment drawer daily.
- Manage provisional bids as required.
- Process payments from buyers.
- Complete the 2 way process post sale.
- Manage DVLA & legal requests for information.
- Oversee that all invoices are prepared & sent to buyers, including delivery, with support
- from Accounts Assistant.
- Liaise with Accounts Assistant within branch to ensure debt is controlled.
40 hours per week Monday to Friday 08.30 - 5.00. However, you must be available until 7pm on Wednesdays to support the running of our evening auction.
Skills/Experience:
- Ability to work in a complex, fast paced
- operations function.
- Strong interpersonal and
- communication skills.
- Experience of producing high quality
- information to deadlines.
- Proven experience of delivering
- exceptional service to customers both
- personally and through a team.
- Organisational and prioritisation skills.
- Intermediate computer & Microsoft Office knowledge.
We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:
- 25 days leave per annum + bank holidays
- The ability to purchase upto an additional 5 days leave per annum
- Enhanced sick/maternity/paternity/adoption policies
- Healthcare Cashback scheme on costs such as Dental, Optical and Physiotherapy
- Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
- Free Employee Assistance Program (also available to family dependants)
- Life assurance cover 2 x salary
- Christmas savings scheme
- Length of service awards
- Refer a friend recruitment incentive scheme
- Early finish on your birthday
- Onsite Gym & Canteen
Job Type: Permanent
Salary: £21,673.60 per year
Benefits:
- Additional leave
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Work Location: One location
