Store Assistant - Norwich

Store Assistant

As one of the largest Hair & Beauty wholesalers in the UK, Aston & Fincher relies on the exceptional customer service and care provided by our Store Assistant.

The Position

We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures. Store Assistant duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.

You will be responsible for picking customers’ orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.

What we offer

• 
  Competitive salary
• 29 days holiday per calendar year
• A contributory company pension scheme after 3 months service
• Free on-site parking
• Staff uniform
• Full induction and comprehensive training
• Incentive scheme
• Social events
• Long service awards
• Career progression

Responsibilities

• 
  Pick customers order
• Ensure all products are clean and correctly priced
• Stock is put out on shelf to company procedures
• Count stock accurately
• Use of till / Retailer
• Pack all orders in-line with the company procedures
• Assist and arrange for items to be dispatched
• Answering the phone
• Invoicing of orders through our till system
• Keep up to date with all promotional activity
• Merchandising within the company guidelines
• Book in all deliveries
• Build on customer telephone orders
• Assist with deliveries of stock coming into store
• Transfer stock in / out to stores/suppliers
• To help maintain a safe and secure environment for customers and colleagues
• To make deliveries to salons within your area when necessary
• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies’ policies and procedures

Requirements

• 
  Proven experience as a Store Assistant
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• Thorough and punctual
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills

Working Hours and Job Location

The working hours for this role are 36.75 hours a week.

Monday to Thursday 8.15am - 5.00pm and Friday 8.15am - 1.00pm

Aston & Fincher Ltd is based in 23 Kingsway, Norwich, NR2 4UE

How to apply

So, if you are ready to join the industry leaders and think you have what it takes and want to know more about this rewarding role, please send in your CV and apply today by email – norwich@afteam.co.uk