Official Specifications
Role Overview & Mandate
Executive Summary
We're looking for a Data Specialist to join our team in the UK as part of our Operations function. Your Role: You are...
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We're looking for a Data Specialist to join our team in the UK as part of our Operations function.
Your Role: You are at the forefront of customer data. Being the custodians of the data, customer operations strive to work with the account teams and the clients to understand their information needs, activate services to high standards and maintain the quality of the data as used by the clients. Working closely with harvesting teams to resolve collection issues for the customer, ensuring excellent customer experience with our support teams and owning the end-to-end of data completion, integrity and accuracy.
Key Responsibilities
- Ownership of the cataloguing and matching of data
- Data transformation and quality checks
- Use attention to detail to spot errors in the data and take appropriate measures to fix them
- Ability to meet daily targets with an unwavering degree of accuracy
- Providing reports on data and problem-solving
- Providing support for client tickets via Zendesk as required
- Monitoring our harvesting platform, identifying scraping issues and escalating them to our harvesting team
- Monitoring our data ingestion services ensuring client datasets are accurately ingested
- Direct interaction with functions of the business (Sales, Product Management, Engineering) and with our customers regarding data queries and cleansing
This list is not exhaustive and there may be other activities you are required to deliver.
Your Experience
- Intellectual curiosity with a proven ability to connect trends in data
- Passion, a strong desire to achieve and exceed goals
- Excellent problem-solving and data analytics skills
- Excellent verbal and written communication skills
- Self-starter, having the ability to manage own work with strong attention to detail
- Ability to learn required skills quickly
- Ability to work independently and cross-functionally as needed,
- Logical thinker with some experience in business intelligence and/or structured decision-making
- Proven Excel and data analytics experience is encouraged
- Experience with database tools a plus
What We Offer
Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.
- 25 days of holiday per year – with the option to buy or sell between 1-5 days
- Great learning and development opportunities
- Pension, Private Medical and Dental Insurance plans
- Life Assurance; Income Protection and Critical Illness covers
- Option to opt into the Ascential Shares Scheme
- Volunteering opportunities
- Season ticket loans
We also place great importance on health, lifestyle and wellbeing consistently, and offer flexible benefit packages.
Inclusive Workforce
At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals.
Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
For more information on our culture, visit Ascential.com.
About Ascential
Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems.
Our world-class businesses improve performance and solve problems for our customers by delivering immediately actionable information combined with visionary longer-term thinking across Digital Commerce, Product Design and Marketing. We also serve customers across Retail & Financial Services.
With more than 2,000 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.
Ascential is headquartered in the UK and listed on the London Stock Exchange.
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