Customer Experience Specialist (Business Admin Opportunity Involved)

About us

ANNA Money is a small business in Cardiff City, Cardiff. We are supportive, creative and customer-centric, and our goal is to support our customers in every possible way. When you chat with ANNA, you’re connecting to real people in our UK office who pride themselves on sorting your everyday admin. ANNA stands for Absolutely No Nonsense Admin. Because saving time on the boring stuff makes for more fun..

Our work environment includes:

• Company perks
• Modern office setting
• Wellness programmes
• Work-from-home days
• Growth opportunities
• Casual work attire
• On-the-job training
• Safe work environment
• Relaxed atmosphere
• Regular social events

About the job:
ANNA Money is a current account and admin assistant for small businesses and freelancers. Our app is more than just a way for customers to manage their money - it lets them create invoices, scan their receipts, balance their books and even file their VAT.

Part of what makes ANNA so special is our 24/7 support, which helps our customers as they grow their business

Business Admin Opportunity
Are you an experienced Customer Service hero who's found your groove in Business Admin & Bookkeeping? Or perhaps it's something you've always wanted to delve into but never managed to find the right opportunity.

We want to help open the doors and pave a career path by supporting you with the right training and qualification courses in Business Admin and Bookkeeping, while also gaining you as a great addition to our Customer Experience Team.

No bookkeeping experience necessary, just the passion and drive to learn and grow in this area of our business. A few of the areas you'd learn in and help with would be:-

• Offering software advice and guidance
• Development work with the business admin teams
• Vat and tax support to the customer service teams

What we need from you:

• A drive to help - ultimately, that’s what we’re here to do. To help our customers, whether it’s through our in-app chat, emails, calls or social media.
• Experience of dealing with retentions, complaints and troubleshooting over the phone. You'll need to be a pro at thinking on your feet and fixing problems during a call
• A good head for words and numbers - you’ll need to be able to write clearly and warmly. You’ll be dealing with questions about payments, invoices and banking, so you’ll also need to be good with numbers and have an eye for details.
• Problem-solving skills - you’ll need to be able to empathise with our customers, listen to their issues and solve their problems wherever you can. You’ll also sometimes need a thick skin to deal with complaints.
• An open mind - don’t be afraid to ask for help, and never stop learning: new features are being rolled out all the time, and you’ll need to get up to speed quickly.
• Flexibility - our service is 24/7. Shifts are flexible, and they'll change week-to-week. Most shifts are between 7am and 10pm. Plus you'll typically work one weekend a month.

Why should you apply?

If you have fantastic literacy and numeracy skills, love technology, thrive under pressure, can work anywhere (could be in the office or at home), enjoy working in a team and are positive and passionate about what you do, ANNA is the place for you.

What you get from us

• Flexible working times
• Perks. That includes Perkbox, birthday gifts, Cycle to Work scheme, voucher giveaways every week, home office budget, work-life balance budget, healthcare
• Share options (10x growth in recent years)
• An employee-driven salary review
• The opportunity to gain experience across all business areas (compliance, banking, etc.)
• Access to accredited learning courses
• Employee wellbeing, fitness and mental health support programmes

A day off for your birthday. Hooray!

What’s the next step?

Stage 1. Submit your CV.

Stage 2. Complete the assessments via Indeed.

Stage 3. Potential candidates will be contacted to arrange an informal phone call to discuss the role available in more detail

Stage 4. An official interview can then be arranged

Job Type: Permanent

Salary: £23,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Private medical insurance
• Wellness programme
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• What’s the most important lesson you learned from any of your previous positions?
• Tell us about a time you've supported a colleague in a previous role
• Describe ANNA to an alien
• Why would you like to explore the opportunity we're offering in Business Admin & Bookkeeping?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (required)

Work Location: Remote