Community and Operations Manager

Community and Operations Manager
2023 Job Description

Reports to
The Community and Operations Manager will report to the Company Director

Pay
This role is paid at £21,500-£25,000 a year depending on experience (pro-rata if part time).

Job Description
Alley Cat Games is continuing to grow and expand, publishing more quality games each year. The Community and Operations manager will join a small team, passionate for making truly great games.

On a day to day basis, the Community and Operations Manager will be responsible for distributor relations, community engagement (including convention management), logistics and other operational activities.

This is a full-time role of 5 days a week

The ideal candidate will be passionate about board games, organised, have the ability to act on their own initiative, and have at least 6 months experience in a similar role.

This role will be remotely based but the ideal candidate would occasionally be able to travel to Letchworth Garden City for meetings (rarely).

The role is broken down into customer service/community engagement at 60%, distributor relations 10% and logistics and operations 30% of the role.

Role responsibilities
● Engaging with distributors to ensure release dates are informed of and stock is sent when required as soon as it is requested
● Liaising/meeting with each distributor via video call on a monthly basis at the minimum
● Monitoring stock of games at various warehouses on a fortnightly basis
● Engaging with customers through email, Kickstarter and other means such as Social Media to respond to queries, complaints, and spread the news of what’s going on at Alley Cat Games.
● Promoting Alley Cat Games through the website Newsletter
● Managing media assets folder for reviewers, retailers, and distributors.
● Organising our convention presence, including event booking, ordering services, and arranging shipments of stock.
● Managing our current sales avenues and establishing and managing new ones.
● Keeping our website up to date with our latest games and other news.
● Keeping up with royalty reporting
● Invoicing and keeping track of this
● Organising shipping and fulfilment for Kickstarters and ongoing projects and communicating with shipping and fulfilment partners to ensure we are delivering our games consistently.
● Perform general administrative duties as required
● Any other reasonable requirements of Alley Cat Games

Person Specification
This section outlines the knowledge, skills, traits, and experience that the ideal candidate will possess. These are listed as Essential and Desirable.

Experience/Knowledge
Essential

Desirable
● In-Depth knowledge of the gaming community and market
● Experience in maintaining a website/blog
● Online, Social Media, and print marketing and/or advertising experience
● Volunteer management experience
● Volunteer recruitment experience
● Understanding of the Toy market
● Understanding of the licencing market and process
● Experience of working with Shipping / Freight organisations
● Playtesting/design/development/publishing experience
● Knowledge or experience of influencing customer purchasing decisions
● Experience of working remotely

Traits/Skills
Essential

● High throughput of concise yet comprehensive emails
● High initiative, can lead forward on their own and suggest improvements to the company
● Ability to multi-task and prioritize daily workload and possess exemplary planning and time management skills
● A people person!
● Possess strong organisational and communication skills
● The ability to work on their own initiative and source information quickly and efficiently
● Extremely proficient in MS Office Suite particularly with Excel or a related program
● Good written and verbal communication skills
● Efficient handling of email communications

Desirable
● Ability to travel to the Letchworth Office when required

Job Type: Full-time

Salary: £21,500.00-£25,000.00 per year

Benefits:

• Flexitime
• Store discount
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Application question(s):

• What is your favourite board game?
• What is your current notice period and would you be able to be trained (and paid) earlier than this date?

Education:

• A-Level or equivalent (preferred)

Experience:

• Operations management (preferred)

Work Location: Remote