Service Development Support Officer

Job Description:

Service Development Support Officer

What We Do? https://www.airbus.com/en/products-services/defence/milsatcom/skynet-5

Location: This role ideally would be based in our site in Hawthorn/Corsham but can also be based at other Airbus Defence and Space offices within the UK (Newport / Portsmouth / Stevenage), although regular travel to the Hawthorn site would be required.

Security Clearance: Must have been a UK resident for a minimum of 5 years to gain the correct level of UK SC Security Clearance to undertake the role

WHAT'S IN IT FOR YOU?

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.

• Family and Caregiving: Enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Secure Communications is part of Airbus Defence and Space Europe’s leading defence company.

We are a world leader in military satellite communication services, providing solutions that benefit from the company’s 40+ years of experience delivering and maintaining communication services for military and defence users.

Reporting directly to the Head of Service Growth, the Service Development Support Officer (SDSO) will assist Service Development Managers (SDM) in maximising order intake through incremental business from existing contracts. You will achieve this by managing the administration and coordination of proposals/bids for new service instantiations within the Skynet Service Continuity Contract (SSCC). In doing this, you will help reduce the workload on SDMs, thus creating additional capacity to process Change requests.

How you will contribute to the team

• Provide administrative support to operational, business and financial processes, including Workflow and Document Management System support.

• Produce operational data in support of contract Key Performance Indicators for management reviews, reports and audits.

• Prepare and coordinate operational task documentation to support change tasks.

About you :

• A naturally organised individual who has a good level of basic IT knowledge as, although this isn’t a technical role, you will be working in a technical environment on a day to day basis

• An effective office administrator with a good working knowledge of customer and staff relations

• Computer literate with a good working knowledge of Microsoft Office Suite and document management.

• A methodical approach, with strong attention to detail, with an ability to work accurately and at pace

• Good communication skills, able to converse at all levels and promote good relationships with internal customers and external organisations whilst encouraging a positive security culture

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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