Official Specifications
Role Overview & Mandate
Executive Summary
Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to...
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Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to succeed. We’re the people who keep the lights on and control temperature. We are hiring immediately for a Service Centre Manager based out of our Doncaster depot– a role that is critical in making sure our customers get the electricity, heating and cooling they need.
Why Aggreko? Here are some of the perks and rewards.
A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
- Generous holiday entitlement, with option to ‘buy’ or ‘sell ‘
- Roles where you can make a direct contribution to the success of the business
- A focus on continued personal development
- Refer a friend scheme
- Pension Scheme – opportunity to save for your retirement with generous company contribution
- Access to 24/7 online/telephone GP service
- Discounts & perks
- Cycle to Work scheme
- Paid time off work for volunteering in the community
- Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
What you’ll do:
The Service Centre Manager is responsible for all operations, people and health and safety at the hub location, this includes leading the team to deliver a world class customer experience.
Key Responsibilities include:
- Manages and supports the field delivery & service teams to ensure workload activities are met in line planning schedules, this includes reviewing and approving weekly timesheets in line with the payroll schedules.
- Responsible for the team development to include coaching, mentoring, career development and focused technical training for the technicians to identify competency levels, skills and knowledge gaps. Building Personal development plans with the team to achieve the desired skill levels.
- Responsible for team management including activities involving recruitment, orientation, personal development, resolving concerns, performance improvement and team building. This includes conducting appraisals and development discussions, Holiday approval and planning as well as general People+ system management.
- Leading and influencing change within a team and supporting any new business initiatives.
- Customer experience management for example, proactive customer support and conducting visits on customer sites, attends site surveys with sales team and conduct field quality checks.
- Responsible for ensuring the teams maintain equipment standards to deliver a world class customer service and products resulting in measurable high-level customer satisfaction
- Drives improvements to deliver world class customer service and best-in-class process efficiency.
- Accountable for the safety of our employees, customers, contractors and site visitors. Utilising tools such as risk reporting and vehicle fleet management system.
- Conducting regular team briefings and ensuring effective internal communications such as the Toolbox talks and 10point checks are carried out with the field-based teams.
- Collaborates and builds key relationships with the operations, sales, customer centre and logistics teams to build cross-team effectiveness and removes organizational barriers to strong teamwork, collaboration, in the delivery of depot requirements.
- Supports Depot Team Leader to ensure the depot meets our global service centre standards. Including facility management and preventative planned maintenance
- Oversee the team use of the service planning tool and utilise its reports to understand daily /weekly plans and drive the team to utilize the technology to ensure accurate data collection. Utilising Aggreko Remote
- Monitoring to support with data collection.
QHSE - Quality, Health, Safety, Environment and Energy
- Drive forward QHSEEn and Sustainability within Northern Europe to make measurable improvements across a range of key leading and lagging performance indicators (refer to the annual QHSEEn Targets and Objections and regular QHSEEn reports).
- Contribute towards the QHSEEn culture by showing the required behaviours and values that drive continuous improvement and a sustainable workplace.
- Act like an owner by being responsible and accountable for QHSEEn compliance and demonstrating knowledge and commitment to QHSEEn Management System requirements.
- Understand and effectively manage any QHSEEn risks associated with our activities and operations in a timely manner.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift heavy objects (typically less than 50 lbs.)
Work Environment:
The employee may frequently be exposed to outside weather conditions. The work environment usually has a moderate to loud noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays.
Who we’re looking for…
You will have technical hands-on management experience in a similar industry/environment additionally combined with experience in leading a team to successfully deliver results in a reactive and fast passed environment. You must be competent in the definition of technical requirements, technical skills, and safety requirements.
You will have excellent interpersonal skills with the ability to self-direct and self-manage. A skilled multitasker with acute attention to detail, a proven customer focus with a strong sense of urgency of creative solutions. You will attain strong problem-solving skills, with the ability to identify and resolve any arising issues whilst proposing solutions working alongside the operations planning and customer center teams.
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About Aggreko
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
Equal Opportunity Employer, including disability and veterans.
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