Role Overview & Mandate
Executive Summary
Purpose & Overall Relevance for the Organization To maintain a highly impactive,...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
- To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store
- To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers
- To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
- To aid a culture of consumer centricity within the designated consumer touchpoint.
- To exhibit consumer service behaviours
- Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint
- Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion
- Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab
- Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas
- Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint
- Complete all applicable training programs and comply with operational procedures
- Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
- Drives a service culture by ensuring all activities are centered on the consumer
- Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise
- Collaborates with the Flagship Team to actively reduce loss
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
- Delivers a personalised and relevant consumer service at the designated consumer touchpoint
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
- Support in developing and sustaining a positive working culture throughout the store
- Consumers, Peers, Store Director, Consumer Experience Team
- Must possess and consistently exhibit the competencies relative to the position
- Excellent communication and networking skills and customer relationship management
- Is confident in using various digital tools and applications as a method to best service the consumer
- Has a good knowledge of or a background in sports or currently involved with a sports team/activity
- Has a background in retail sales and/or in a customer service facing role
- Possesses and displays motivation and excitement within the specialist area
- Ability to work in demanding situations effectively without compromising their team’s success
- Has good product knowledge of both Adidas & 3rd party products
- Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism
- Experience in managing high level retail image and delivering consumer in-store experience
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
