Official Specifications
Role Overview & Mandate
Executive Summary
IT Support Based West London Temporary position starting 13th April 2023 ongoing Hourly rate: £11.00...
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IT Support
Based West London
Temporary position starting 13th April 2023 ongoing
Hourly rate: £11.00 per hour
Monday - Friday 8:30-16:30
Enhanced DBS preferred and Adecco can obtain and apply for this for you.
Adecco are delighted to be working with our client based in West London and they have a need for a IT Support who will be the 1st Line support. They are looking for an individual with experience in hardware/software. CompTIA experience essential
Duties:
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To speak to a recruitment expert please contact elizabeth crowley-smith
Based West London
Temporary position starting 13th April 2023 ongoing
Hourly rate: £11.00 per hour
Monday - Friday 8:30-16:30
Enhanced DBS preferred and Adecco can obtain and apply for this for you.
Adecco are delighted to be working with our client based in West London and they have a need for a IT Support who will be the 1st Line support. They are looking for an individual with experience in hardware/software. CompTIA experience essential
Duties:
- Provide flawless service and to ensure a reputation of timely service delivery.
- Provide high-quality technical support, advice and guidance to the staff and students.
- Troubleshoot hardware and software issues related to all ICT needs of the school.
- Assist with the imaging, deployment, and maintenance of end user devices.
- Assist with the installation, configuration and maintenance of computer peripheral equipment, multifunctional printers, VoIP handsets and Interactive whiteboards (IWB's), ensuring that this hardware is regularly tested and ready for use when required.
- Assist with the installation and testing of new software and software updates / upgrades, always ensuring compliance with software licensing regulations and security implications.
- Ensure that helpdesk requests are resolved within the agreed target resolution times.
- Re-route or escalate support tickets to the line manager or to 3rd line support as necessary, and other stakeholders to achieve speedy resolution.
- Monitor the progress of helpdesk requests and communicate effectively with end users through to completion of request.
- Work in collaboration with ICT team, monitor and analyse helpdesk requests to identify patterns indicating underlying issues with service or need for user training.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To speak to a recruitment expert please contact elizabeth crowley-smith
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