Night Guests Service Ambassador

Company description

Ideally located in a lively family residential area, the Stratford Adagio aparthotel lies just five minutes' walk from both Stratford underground station and Westfield Stratford City shopping centre, with its extensive range of shops, restaurants, luxury stores and entertainment facilities all under one roof. Rated four stars, this tourist accommodation complex has 100 two-person studios and 36 flats designed to accommodate up to four people. Residents at the Adagio Stratford aparthotel enjoy the use of a private gym, a small on-site convenience store and the "The Circle", a friendly shared living space where guests can meet, socialise and get to know each other..

Job description

First impressions are everything! As ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Embark the world with Adagio Adagio has become in only a few years the market leader within the Aparthotels sector. Since its creation in 2007 via a joint venture between AccorHotels and Pierre & Vacances Center Parcs, Adagio does not have any border. In total, we have over 110 aparthotels worldwide: Europe, morocco, Middle East, Brazil… It is only the beginning of our journey! @ Adagio, our aim is for all our guests to feel like at home. Our ambition is for our guests to live unique experiences within our Aparthotels. Our philosophy “A Home away from Home” Ready to drop your bags with us? With or without a hospitality background, it does not matter! The essential is to share the same expectations and values as well as speaking the same language of our clients! Is guest experience and delivering excellent service to clients your passion? Do you like interaction and sharing with others? Are you detail orientated and thrive in sharing your positive energy? Are you curious, outgoing, caring and audacious? Do your friends say that you are ad agio (at ease in Italian) in all situations? Are you looking for a career path? Welcome on board! Cruise speed @ Adagio As soon as you pass the door of our Aparthotels, you will discover a unique place of interaction: The Circle, reinventing the basics of a traditional welcome. An innovative and friendly environment in which you accompany our guests from arrival to departure, offering the best experience and making Adagio the natural choice for their next trips. At Adagio, we want our guests to feel like home everywhere. We want to make them live unique moments in our Aparthotels… Do you already love the trip with Adagio? So let us continue: #Quality You guarantee an optimum guest experience at all times, anticipating and managing every situation in order to ensure guest’s satisfaction. Only One destination, the satisfaction of all our guests! #Control You are responsible of processing and follow up all booking requests. You ensure to follow and apply all standards and procedures including billing and cashing in. #Sales You master and value our offer and loyalty program toward all our customers. You follow up and are proactive to develop revenue and sales. The Adagio roadmap to make you grow We share one conviction: the more we grow, the more you will grow! Joining Adagio is to choose a personal and collective adventure, rich in emotions and successes. Joining Adagio is also to benefit from a progressing induction and integration journey, welcome, training programs, cross training… to give you every chance to succeed in your job. Joining Adagio is to be part of a company concerned about your career and development: we are deeply committed to the internal mobility of our employees. As internal promotion and development is the direction we favour, board and join the many Managers from the Adagio succession plan. In addition, if at last you wonder what an upgrade looks like, you will discover it enjoying from benefits granted to our Adagio employees… but also from AccorHotels and Pierre & Vacances Center Parcs. Plan your future with us! Embark with Adagio! • Adagio is committed to promoting diversity and this position is open to everyone

Work remotely

• No

Job Types: Full-time, Permanent

Salary: £11.63 per hour

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site gym
• Referral programme
• Sick pay

Schedule:

• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Work Location: In person