Financial Health & Wellbeing Customer Agent

Financial Health & Wellbeing Customer Agent - FS & Banking – Home based

Working Hours: Monday - Friday - 9am - 5.30pm

Salary: £22,000 - depending on experience

Location: Home Based

If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.

At Accenture we care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.
Our team are important to us. We build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity to work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team!

As well as a competitive salary, we offer a variety of excellent benefits including (but not limited to!):

• Employee Share Purchase Plan
• Excellent Pension scheme
• A variety of Health and Well-being benefits, including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
• Employee discounts
• Three days paid leave per year for charitable work of your choice
• Excellent employee referral programme with generous bonus payments for introductions

The Role:

As a Financial Health & Wellbeing Customer Agent, you will be dealing with customers who are experiencing financial difficulty and will work with them to find appropriate solutions for their circumstances. We are looking for people who have strong communication and empathy skills and who are able to build strong and trusting relationships with customers. In this role you will:

• Work with customers to help them find solutions to their financial situation
• Gathering relevant information to shape and inform decisions that support customers in financial difficulties
• Display compassion and understanding towards customers in vulnerable situations
• Set up plans and work with other specialist teams to support the customer.

What are we looking for?

• Previous in a similar financial support/financial assistance/collection & recoveries role; or
• Experience in a Contact Centre role in Banking/Financial Services/Lending - with experience of dealing with difficult/complex customers or complaints handling

As well as this we are looking for:

• Excellent communication and listening skills, both verbal and written, for effectively interacting with customers
• Flexibility and ability to handle a variety of tasks and changing situations
• A strong desire to help customers improve their financial health and achieve their goals

Job Type: Full-time

Salary: £22,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee stock purchase plan
• Paid volunteer time
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work Location: Remote