Operations Manager

Operations Manager

We are looking for a motivated and experienced Operations Manager for an exciting opportunity to join and assist in building our company and running our platform on a daily basis. Building and expanding 10 out of 10's brand presence in the marketplace will be your goal as the operations manager. You will oversee the operations of our organisation in recruiting new service providers and building strategic alliances to use our SaaS platform, driving user acquisition and retention. You will be a member of the leadership team, reporting to the CEO, and working with various departments to improve performance throughout the company.

You will be responsible for:

• Managing the daily operations of the platform, ensuring that everything is running smoothly and efficiently.
• Working closely with our customer service team to ensure that customer needs are being met and that any issues are resolved in a timely and professional manner.
• Developing and implementing operational policies and procedures to ensure that the platform is operating at its full potential.
• Ensuring that all data related to the platform is accurate, up-to-date, and available to the team as needed.
• Conducting regular performance reviews of the platform and identifying areas where improvements can be made.
• Working with the team to identify new features and functionalities that can be added to the platform to improve the user experience.
• Managing and training a team of operations staff to ensure that they are equipped to handle their responsibilities effectively.
• Analysing operational data to identify trends and areas for improvement and make recommendations to senior management.
• Liaising with third-party service providers to ensure that they are meeting their contractual obligations and delivering services to the required standard.
• Working directly alongside the CEO.

About You

• A strong people leader, you know how to build a great team and manage them to reach their full potential.
• Ambition to lead a high-performing team, with prior knowledge in identifying, developing, and upskilling talent.
• Exceptional business and sales leader with a track record of developing high-performing teams and fostering a positive sales culture.
• You have an analytical mind and will support your ideas with evidence and logic.
• You pride yourself on being an effective communicator who is at ease speaking to the larger business community.
• You thrive at working in cross-functional teams and are aware of how to foster tight cooperation to produce operational success.
• You can inspire and build a healthy, performance-driven culture.
• An ability to influence team members and stakeholders at all levels.
• Preferred: background in a Multisided Platform / SaaS.

About 10 out of 10

Hi, my name is Sarah and I am the founder of 10 out of 10. We are currently developing an online platform that connects beauty, hair, and wellness providers to clients in their local area. We are in the process of putting together a talented, and passionate team to assist the CEO in the exciting journey of growing our brand presence across the country. We offer a fun, collaborative, rewarding and supportive work environment here at 10 out of 10, and are looking forward to creating a positive and motivated team of individuals, who will receive an exciting opportunity to help shape and develop the future of the company. We are an equal opportunities employer who are committed to making any required adjustments to the recruitment process, and warmly welcome everybody to our team. Please add any required adjustment requests to your application.

Job Type: Full-time

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wembley: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 2 years (required)

Work Location: In person

Expected start date: 03/07/2023